Feedback in the Project Economy

Project success depends more and more on the effective communications of people collaborating on them. Long time ago, the sponsor directed project manager on what to do. PM produced documents, commanded and controlled team members’ daily tasks, and reported timely to sponsor in the periodic project review. Today’s projects are not managed that way anymore.

In this hyper connected society we live on, with the project economy on the rise, many stakeholders need to be engaged beyond review meetings. Team members, many of them working in virtual teams, are expected to comment proactively on problems, alternatives, workarounds, conflicts, needs, etc. Project managers are not good professionals if they just follow orders. They need to be proactive to manage risks, model requirements, be on time, on cost, maximize value, etc. Project managers are not alone in management. We need project management teams, instead. Communication technology enhances distribute collaboration and continuous feedback on people, projects, programs and portfolios.

PMPeople enhances feedback on team members and projects performance.

Feedback on People

Feedback on team members can be provided by any user with access to the project. Feedback data includes a section aimed to the team member. Other section, with confidencial information, is only accessible to resource managers.

Any project stakeholder (SH) can provide feedback on a Team Member assigned to the project at CONTROL > My Feedback to Team Members:

• New feedbacks can be added by clicking plus icon [+].
• Existing feedbacks can be filtered by dates.
• Each feedback includes a scoring from 1 (poor) to 5 (awsome), and some optional positive and/or negative comments, in the corresponding box, to be shown to Team Member, not mentioning author.
• Text box entitled “Share to Managers” will be displayed to the Resource Manager, showing who is the author and the project role. This comment is aimed to register confidential information not to be shown to the Team Member.
• While the project is not closed (that is, not int state “closing” or “archived”) author is able to edit data anytime. Records can also be deleted by clicking cross icon [X].

Team Members can review their feedback from functional managers (FM), stakeholders (SH), sponsors (SP), requesters (RQ), project managers (PM) or any other manager (PMOS, PMO, PfM, PgM), not knowing who is the author, at the menu option FEEDBACK:

• First, they must choose a project from the list of assignations.
• Existing feedbacks can be filtered by dates.
• TMs are not displayed feedback authors names.
• Each feedback includes a scoring from 1 (poor) to 5 (awsome), and some optional positive and/or negative comments.

Resource Managers (RM) can review Team Members performance if they belong to one of their resource pools. For a certain project, RM can read feedback from the funcional (FM), stakeholders (SH), the sponsor (SP), the requester (RQ), the project manager (PM) or any other manager (PMOS, PMO, PfM, PgM), clicking the menu item TEAM MEMBER > Feedback Received:

• First, they must choose a project from the list of assignations for that TM.
• Existing feedbacks can be filtered by dates.
• RM can read feedback authors names and roles.
• Each feedback includes a scoring from 1 (poor) to 5 (awsome), and some optional positive and/or negative comments.
• Text box “Share to Managers” contain the confidential feedback not to be displayed to the Team Member.

Feedback on Projects

Project stakeholders, requesters and sponsors can provide feedback on projects.

Any project stakeholder (SH) can provide feedback on a project at CONTROL > My Feedback to Project:

• New feedbacks can be added by clicking plus icon [+].
• Existing feedbacks can be filtered by dates.
• Each feedback includes a scoring from 1 (poor) to 5 (awsome), and some optional positive and/or negative comments, in the corresponding box, to be shown to the project manager, along with the author.
• While the project is not closed (that is, not int state “closing” or “archived”) author is able to edit data anytime. Records can also be deleted by clicking cross icon [X].

Project managers, or any other manager (PMOS, PMO, PfM, PgM), can review all project feedback from stakeholders (SH), sponsor (SP) and requester (RQ), at the menu option LOGS > Project Feedback Log:

• Existing feedbacks can be filtered by dates.
• PM can read feedback authors names and roles.
• Each feedback includes a scoring from 1 (poor) to 5 (awsome), and some optional positive and/or negative comments.

Besides people and project feedback, PMPeople provide other feedback loops on comments, change requests and email notifications. Use cases for the 11 roles working in projects are described in the book Project Management with PMPeople. You can download (PDF file) the chapter for feedback, describing 36 use cases, at: https://bit.ly/3kdegUD

PMPeople is aimed to unify professional project management by these differential points:

• Designed by and for professional project managers, following professional project management standards.
• Online productivity –less meetings, less documents, less workflows– through distributed collaboration among 12 specialized roles: Organization Owner, 6 roles on demand management and 5 roles on supply management.
• Freemium product –unlimited time, unlimited users, only managers have to pay– usable via web and mobile application.

Start using PMPeople for free, for unlimited time and for any number of users. In premium organizations, only managers have to pay 20€ a month. Several roles –stakeholders, team members, sponsors and resource managers– are always free. You can increase or decrease your premium seats according to the organization actual needs. Premium organizations have access to our interactive support through Slack. Our servers are located in EU. This software can also be hosted on customer premises.